All sales are final.
As flowers are perishable, you must water them, otherwise they will not last long. It is the recipient's responsibility to re-cut and change the water in the vase arrangement.
As all flowers are not always in season, or in stock, Alexis Grace Florals reserve the right to substitute blooms with a similar "look" and feel without prior consultation. We will do our utmost to make the arrangement as close to the picture as possible.
As flowers are a perishable item, returns are only accepted under the following circumstances:
If there is an issue with the quality of the arrangement all issues must be indicated to us within 24 hours of delivery (if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day)
It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. Alexis Grace Florals will attempt to contact the recipient for a redelivery time and date if they are not home. After the second attempt if the delivery is complete there will be an additional delivery fee.
Alexis Grace Florals does not refund orders due to the recipient and/or sender not liking the style or type of florals chosen. It is the senders responsibility to pick a design suited for the recipient.